Short Program

Achieving Operational Excellence

A two-day program to help you improve efficiency and win more customers

Operational excellence addresses one question: Is it worth it? To answer this question requires knowledge of two critical areas: doing things right and doing the right thing. This course will help you understand the tools to use in addressing these questions and when it is most appropriate to use them.
What You Will Learn

You'll learn ideas and techniques you can apply right away, including:

  • How to understand what is actually going on in your operations from day to day
  • How to identify opportunities to reduce waste and increase your value/cost ratio
  • How to transform these operating processes into a strategic competitive advantage
  • Best practice tactics to align your operations strategy with your target market, core competencies and business goals
  • Models to strategically link you suppliers into your value chain
  • Strategies for building operations that have a strong fly-wheel effect and are mutually reinforcing for best performance
Who Should Attend
  • C-Suite executives
  • Managers of all levels
  • Project managers
Continuing Education Credits

1.5 hours of CEUs.

This program has limited seats so please register early. If the program session becomes full, you will be notified if you must be placed on the wait list.

Scheduled Dates
Vanderbilt Owen Graduate School of Management, Nashville, TN

401 21st Avenue South, Nashville, TN

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Program at a Glance
Length 2 Days
Cost $2,295

Cost includes tuition, instructional materials, continental breakfast and lunch (all days)


Vanderbilt Owen Graduate School of Management, Nashville, TN

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Certificate Series

This Short Program is offered as part of a four-course Certificate Series. Take all four courses within a 36-month period and earn a substantial discount compared to single Short Program prices.

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What Participants Say

“Excellent course. I have gained significant knowledge around operational excellence and customer intimacy. All companies should put any and all of their executive leadership team that have the responsibility to influence operational excellence within their business through this program.”


David Dilts
Adjunct Professor of Management

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