LEARNING TO KEEP PATIENTS SAFE IN A CULTURE OF FEAR

By Nathaniel Luce

Publication: NEW YORK TIMES

Incorporating the lessons learned in high-risk industries like aviation and nuclear energy, medical centers across the country have begun promoting protocols, procedures and checklists to prevent health care errors. Rangaraj Ramanujam, associate professor of management, studied the rates of error reporting among medical residents and is quoted.

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